Refund Policy

We want you to be happy with your Bingo Singo membership. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date, no complicated conditions.

This applies to first-time purchases and to each renewal charge: if a renewal catches you by surprise, contact us within 30 days of that charge and we will refund it.

Bingo Singo is operated by Jesse Vinyard, and payments are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and look up your order using the email address you used at checkout, or contact our support through the app and we will arrange it for you.

Please include your order or invoice reference from the receipt Paddle emailed you. Once approved, refunds are returned to your original payment method. Your bank typically posts the refund within 5-10 business days.

You can cancel at any time from your account. Cancelling stops future renewals; you keep access to your plan until the end of the current billing period. Cancelling on its own does not issue a refund, request one as described above if you want the last charge returned.

The Free plan costs nothing and never requires a refund. We encourage you to try live rooms on the Free plan before upgrading.

Refunds and billing inquiries are handled by Paddle, who provide customer service for all our orders. You can also reach us through the support options in the app and we will help.

See also our Terms & Conditions and Privacy Notice.